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Guest Spotlight: Charles Williams

Charles Williams
Truist | Exec

About Charles Williams

Charles Williams is Senior Vice President and Software Engineering Director at Truist, where he leads engineering teams building with AI inside one of the most regulated industries in the world. He focuses on shipping faster and more safely, pairing AI-assisted development with human-in-the-loop controls that keep a major bank's software trustworthy.

Notable Quotes

"AI is not taking your job. The person who knows how to use AI—that person is taking your job."

"You're managing your AI agents. Your AI agents are your employees."

"Understand the empathy and the neurodiversity of your team. Everyone approaches the problem differently. None of them is wrong—just different perspectives."

Charles Williams
Truist | SVP, Software Engineering

Truist on shipping faster and more safely with AI and human-in-the-loop banking

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Takeaways

All Takeaways

Upskill teams in prompt engineering and AI oversight so developers can effectively direct and review AI “agents.”

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Start with low-risk, high-yield AI use cases—unit tests, documentation, and security triage—to build confidence and momentum.

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Build an AI ecosystem with clear purposes (productivity, engineering, consumer) and a steering committee to avoid duplication.

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Keep humans in the loop for AI-assisted coding and customer answers—trust but verify in regulated contexts.

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Measure DORA metrics and developer sentiment; remove mundane toil to increase speed and satisfaction.

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Shift quality left with automated checks so developers catch issues early without human gatekeeping.

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